Refund policy
Due to the unique and often one of one nature of our products, all sales are considered final unless otherwise required by applicable consumer law.
Change of Mind
Faded AU does not generally offer returns, exchanges, refunds or order cancellations for change of mind, including where you:
- select the incorrect size
- change your mind after purchasing
- decide you no longer want the item
- fail to review the product description, measurements, photographs or condition before purchasing.
Please review all product information carefully before placing your order.
Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Vintage & Pre-Owned Items
Our products are predominantly vintage and pre-owned garments. Due to their age and previous use, items may show signs of wear, fading, distressing, cracking, staining, repairs, alterations or other imperfections consistent with vintage clothing.
We endeavour to accurately photograph and describe the condition of each item. Where relevant, significant flaws known to us will be shown or described in the product listing.
Variations and signs of age that have been disclosed, photographed or are reasonably consistent with the described condition of a vintage or pre-owned item are not, by themselves, grounds for a refund.
We strongly recommend reviewing all photographs, descriptions and measurements before purchasing, as vintage sizing can differ substantially from modern sizing.
Incorrect, Faulty or Misdescribed Items
If you believe you have received an incorrect item, or an item that is faulty or materially different from its description, please contact us as soon as reasonably possible after receiving your order.
Please provide your order number, a description of the issue and clear photographs where relevant.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify those rights.
European Union — Right of Withdrawal
If you are a consumer located in the European Union and your purchase is subject to EU consumer protection law, you may have a statutory right to withdraw from an eligible online purchase without giving a reason.
For eligible goods, the withdrawal period is generally 14 days from the day you, or a third party nominated by you other than the carrier, receive the goods.
Where an order contains multiple items delivered separately, the withdrawal period generally begins when the final item is received.
To exercise your right of withdrawal, you must notify us of your decision within the applicable withdrawal period.
Returning an EU Withdrawal
After notifying us of your withdrawal, you must return the applicable goods without undue delay and no later than 14 days after communicating your decision to withdraw.
Unless otherwise required by law or agreed by Faded AU, you are responsible for the direct cost of returning the goods to us.
We strongly recommend using a tracked postal service. You remain responsible for ensuring the returned item is appropriately packaged and returned in accordance with the return instructions provided to you.
Condition of EU Returns
You may inspect a garment to establish its nature, characteristics, condition and fit in a manner similar to how you would reasonably inspect or try on a garment in a physical store.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.
This may include, where applicable, garments that have been worn beyond trying them on, washed, damaged, altered, stained or otherwise handled in a way that reduces their value.
This is particularly important for vintage and collectible garments, where condition can materially affect the value of an item.
EU Refunds
Where a valid statutory withdrawal applies, we will refund payments as required by applicable EU consumer law, including eligible standard outbound delivery costs.
If you selected a delivery method that was more expensive than the least expensive standard delivery option offered by us, we are not required to refund the additional delivery cost to the extent permitted by law.
We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
Nothing in this section limits any additional mandatory rights you may have under applicable EU or national consumer law.
Shipping & Delivery
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned to us because an incorrect or incomplete address was supplied, or because delivery was not accepted or collected, additional shipping costs may apply before the order can be resent.
If your parcel is lost or damaged in transit, please contact us so that we can investigate the shipment with the relevant carrier and determine the appropriate next steps.
Nothing in this section excludes any rights you may have under applicable consumer law.
Return Authorisation
Except where you are exercising a statutory right through an applicable withdrawal or return process, please contact us before returning an item.
Items sent back to Faded AU without first contacting us or following the applicable return process may not be accepted, except where applicable law requires otherwise.
Contact
For questions regarding returns, refunds or an order you have received, please contact Faded AU using the contact details provided on our website.
Please include your order number and relevant details so we can assist you as efficiently as possible.
Last updated: August 2026